Karstel

Help Center

FAQ

COVID-19

Are you still delivering during this period?

What precautions are you taking?

Can you do contactless delivery?

Delivery

Where do you deliver to?

Is there a minimum for delivery?

How long does it take to receive my items?

I'm not going to be home when the items are sent, is that okay?

How much does delivery cost?

Products

I would like to purchase an item that's sold out, what should I do?

Will you be adding any new products?

Can we purchase these products anywhere else?

Can I exchange any of my items after it has been delivered?

What are the expiry date of your products?

Refunds

I've purchased an item and now it's sold out, what do I do?

Others

I would like some of these items to be sold at my shop / fitness center / restaurant, is that possible?